Frequently Asked Questions
Will Cloud Medical help me build a complete comprehensive healthcare plan that avoids a tax penalty and helps with the high cost health services including hospitalizations and surgeries?
Yes. Definitely. (read on!)
What is Direct Primary Care (DPC)?
First of all “Primary Care” usually refers to Pediatrics, Gynecology, Adult Medicine (or Internal Medicine), and Urgent Care. This category comprises about 90% of all healthcare encounters in the US. Some primary care doctors also specialize in other areas of medicine.
For example, we also perform skin cancer surgeries, bio-identical hormone implants, complicated joint injections and aspirations, medical laser treatments, “stem cell therapies” like PRP, and lots of other services that usually fall under the speciality banner of “sports medicine”, “functional medicine”, “anti-aging medicine”, “naturopathy”, “genomic medicine”, “endocrinology”, “dermatology”, etc.
Direct Primary Care (DPC) means that you receive all of those services with no co-pay costs as part of your membership, just like belonging to a gym. When you join a gym, no one asks you for a “co pay” to use the treadmill or the bench press, and neither do we.
What is Cloud DPC?
Cloud DPC is our monthly membership program that provides all of the primary care services that you need. This includes 24/7 access to your personal physician, unlimited visits, no copays, virtual access via text, cell, email, and video. It also includes all procedures like skin surgeries, joint injections, suture repair, wound care, casting and splinting of broken bones.
The cost is $119/mo. for individuals, $219/mo for couples, $279/mo for families of three, $338/mo for families of four, and $59/mo for each additional child.
Basically you’re signing up to have a completely different relationship with someone who you can truly call your “personal physician”, someone who is devoted to your health around the clock, no matter what happens, no matter where you happen to be, and no matter when you need our help. It’s a vastly different relationship than in the conventional model where everything revolves around “what is covered and not covered”.
Cloud DPC allows us to spend more time with you whenever you need us: during business hours, evenings, nights, weekends, when you’re traveling, when you’re too busy to come into the office, in other words, when life actually happens. We become your go-to healthcare guru, guide, advocate, champion, scout, and sherpa.
Getting you the answers you need. We know the system inside and out, so when you need something done, we make it happen. Fast. Same day appointments. Same day MRIs. Same day refills.
Plus we’re “outside the box” physicians who are passionate about keeping up to date with the absolutely most cutting edge advances in healthcare.
Are you a biohacker? You will love us.
Are you more interested in natural approaches first and prescription drugs only when other options have failed? Welcome to Cloud Tribe!
Are you one of those people who wonder why the healthcare system has so much in common with the DMV? That’s why we exist: to change all of that. Won’t you join us?
Do you find the advertisements and campaigns by the big insurance companies about how much they “care about you” to be very different than your experience when you actually need something from them? Give us a try. You’ll see.
What the 'Big Stuff' like hospitalizations?
Liberty HealthShare offers a model that perfectly dovetails with our Cloud DPC program. The burden of high-cost items related to your healthcare like hospitalizations, surgeries, specialist visits, etc. is shared among like-minded health oriented individuals via their non-profit healthshare model.
For many people the costs are literally half of anything they can get on the health exchange. Our Cloud DPC program pairs nicely with Liberty HealthShare, so you get the best of both worlds: our concierge-level service for all of your primary care, while the burden of health catastrophes is shared with other Liberty members. But we don’t want to speak for Liberty, check it out for yourself here.
What happens if I’m a Cloud DPC member and I have an issue “after hours”
No problem, just text or call your personal provider’s cell phone and we’ll get right back to you. If we can handle something over the phone, we will. If not, we’ll open the clinic for you day or night and take great care of you.
That’s why we say we’re “always on” and provide “nonstop care for your nonstop lifestyle”.
How is DPC different from Insurance?
How do we count the ways? Insurance is fantastic for flood, fires, and tornadoes, and we are fans of life, auto, and home owners insurance to protect you against catastrophic expenses related to disasters. But primary care is about much more than just health disasters.
It’s about relationships, trust, access, and having someone who can be an ever-present guide through the myriad health issues that arise. It’s often the case that a problem that is small can be handled very quickly and easily if you have great access to your primary care doc. (Think asthma attacks, bee stings, lacerations, broken bones, panic attacks, bad infections, road rash, changing moles, etc.) It’s when you don’t have access to your doctor that relatively small things can become very serious very quickly. That’s why we are “always on”.
When you join Cloud Tribe, we do not obtain reimbursement from Liberty HealthShare or an insurance company, so we maintain our relationship with you without interference from any “third party”. In the conventional model, insurance companies completely change the dynamics because your doctor can’t really work for you, they have to work for them. They constantly have to ask for their approval to get anything done for you.
Have you ever gotten frustrated with your doctor because it’s taking a long time to order your MRI or your medication? Most of the time it’s because their staff is on the phone, sometimes literally for hours, trying to get a “prior authorization” because they keep denying approval for what you need.
It is a constant battle to get paid from them after taking care of you. Someone once calculated the total number of “billing-related steps” it takes from when you leave the doctor’s office to when the practice receives payment weeks or months later. Twenty seven.
Twenty seven steps people!
It’s one of the most inefficient industries on earth.
That may be OK when we’re talking about brain surgery or a liver transplant, but for primary care services it is and has always been a terrible idea. DPC is so much more simple, efficient, and effective. We never have to worry about co-pays, prior authorizations, denials, or “is this or that covered” etc.
We only worry about taking the best care of you that we can. DPC is literally transforming health in the US. Wanna learn more about DPC? Check out this link.
Do you offer plans for Businesses and other Organizations?
And this is where we really shine.
If you enroll your business, we immediately get to work assessing your employees both as individual patients (our #1 priority) but also as a population to see if there are any angles that we can help your company with from a group wellness perspective.
This is “fully custom”, so we will discuss all of the options in detail when you enroll your business. Most of it we can do at no additional cost.
Do you already have a wellness committee or HR department in charge of that?
Great, we will seamlessly integrate with your existing programs and take a big load off of them. (We love making HR executives happy!)
If you don’t, no problem, we can set one up for you.
Is Cloud DPC a concierge program?
We do provide concierge level service, but our prices are lower than just about any other model in the U.S., so “concierge” is not really a good descriptor of who we are.
Our mantra is “superior care for the most cost-effective price possible”.
How can this be?
Because we are not satisfied with the status quo.
Because we are insiders who know the system inside and out.
Because we are healthcare policy experts who have been invited to speak at the White House about the future of healthcare and who have spent many days on Capitol Hill in Washington D.C. campaigning for true, meaningful reform.
Because we are visionary and are happy to lead the way forward when others seem lost.
Because we love to innovate and solve complicated problems.
Because we believe in win-win-win: You win, We win, Society wins.
Because we are inspired by all of the rockstar paradigm-shifters and revolutionaries who live in our midst here in Boulder county.
Because we believe in Conscious Capitalism.
Because we believe in local solutions based on real people, real relationships, and real experiences.
Because we are allergic to the counterfeit. Because we believe that you should not have to be ultra wealthy to get world-class healthcare.
Because we believe in fiscal responsibility and sustainability and bootstrapping rather than in constantly asking for more grants, more handouts, and more government funding.
Because we believe that primary care should remain independent from the healthcare oligopolies. Because we are grateful to be able do what we do…and most of all because we love our patients.
What is Cloud Medical’s mission?
Its pretty simple:
We are doing our best to become the most advanced primary care program on earth (yes lofty goal, but if someone is gonna do it, where else is it gonna happen than in Boulder County, USA?) and we are looking for around 500 families in the Longmont-Boulder area who resonate with our values that we have the honor of caring for, getting to know over a lifetime, and and to be the constant ever-present super heavyweight champions for their health, happiness, and wellness.
Once we reach our membership cap, we will close enrollment and begin waitlisting new patient requests.
When can I join Cloud-DPC or Cloud DPC-Complete?
You can enroll anytime on our website or by calling our main number: 303.848.3800. You may also dis-enroll anytime with just a 30 day notice (in writing please). If you have any other enrollment related Q’s, just email firstname.lastname@example.org Once we fill our maximum enrollment, you can be added to our waiting list. We are significantly limiting the number of patients that can be enrolled in order to maintain a small, personalized practice.
Tell me more about Liberty HealthShare.
No plan meets everyone’s needs, so you always need to look at the fine print. Since LHS is an organization with spiritual roots, their goal is to incentivize healthy habits for people of all religions. They do this by encouraging healthy behaviors and specifically state that: “Liberty HealthShare is designed for people who strive to be healthy”. If you have specific lifestyle habits or behaviors that you are not sure about, LHS has a very responsive team that can quickly answer your questions via chat bar on their website. www.LibertyHealthShare.org
What’s the scoop about Diagnocity and all of the Advanced Testing?
Our sister company, Diagnocity (along with its non-profit arm, the Institute of Advanced Diagnostics) is changing the landscape of how we check for things that are going wrong with your body and brain.
Diagnocity seeks, studies, sorts, and curates all of the most advanced diagnostic tests available in the burgeoning field of biotechnology and then provides them to you at an affordable price.
For the price of an Echocardiogram at a local hospital (about $3000) we will do your Echocardiogram PLUS the most advanced panel of testing that you have ever heard of—looking at practically every bio-marker under the sun. We also offer a completely new approach to early cancer detection.
When you are a Cloud DPC member, you receive 20% discounts on all Diagnocity testing panels and you are welcome to order certain tests “a la carte” if you’d prefer. Or we can obtain the entire package at once. We work at your speed and with your budget in mind.
Does Liberty HealthShare cover Diagnocity testing panels?
Not at this time. But we are constantly striving to bring the latest advances in diagnostic testing to you at the most affordable prices possible. Many of our tests cost thousands of dollars in the general marketplace and we can provide them to you for about a tenth of that.
Does Cloud Medical have its own lab?
We provide onsite phlebotomy services. In fact, we can even provide mobile lab testing for you for a small fee if you prefer that we come to your home or work. We also have a complete onsite Vascular Lab and perform carotid scans, aneurysm screening, echocardiograms, EKGs, and ABI testing in all three of our locations.
How does Cloud Medical work with specialists?
When we are unable to take care all of your health needs in-house, we will refer you to the absolute best specialists in Colorado.
Since we are insiders, we know which doctors are the finest experts in each field, and since we are independent (one of the last ones standing) we have the freedom to send you wherever we believe you will receive the best care for your given medical condition.
Do you have a philosophy about health and healing?
Yes. Ask us about our various E-book publications to learn about our points of view and perspectives about health in the broader sense.
Do the Cloud Medical Centers Accept Conventional Insurance?
Yes, but…we also offer a far better option for most people, and we invite you to join our innovative model. If you work for a large company and have a great insurance plan, it is often a high deductible plan. Many folks in your shoes use our Cloud DPC plan as an “add on” to your high deductible coverage.
For $119/mo. for individuals and $338/mo. for families of 4, we offer unlimited visits, no copays, 24/7 nonstop urgent care. We give your our personal cell phone and email and are immediately able to stop working for your insurance company and instead start working for you.
The insurance industry creates so many unnecessary problems and barriers for doctor-patient relationships which our Cloud DPC program can completely circumvent. Keep your insurance for catastrophes, but join our Cloud DPC program if you want a completely new experience for your day to day healthcare. That said, we do accept most insurance plans although we are closed to new Medicare / Medicaid patients.
Why would I pay for two plans when I already have one?
- The superior service / patient experience of Cloud DPC, and
- Cost Savings
When you do the math, if you have a high deductible of several thousand dollars, you pay for the full amount of any healthcare services out of pocket until you reach that deductible, often at higher prices to boot! Your insurance doesn’t really “kick in” until then. So if your deductible is $5000, and you get stitches at the ER, you’ll likely pay several thousand dollars out of pocket just for that visit!
With Cloud DPC we take care of so many medical problems that we can keep people out of the ER most of the time. Many times we can even prevent hospitalizations due to the kind of accessibility we offer. (Of course if you ever have a life threatening condition always call 911).
Our goal is to prevent you from ever hitting your deductible and keeping more money in your pocket. But most of our patients join because they are looking for a different kind of experience with their doctor, and are truly interested in becoming Cloud Optimized, the healthiest possible version of you!
Signup here, then complete the secure enrollment form.
More questions about Direct Primary Care compared to the old healthcare model? Don’t hesitate to call:
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